Operational support and guidance
Personalized services in IT system and network management
For SME’s where IT is not the core business, DAVINCYS is proposing to leverage the expertise of its own multidisciplinary team to assist, support and guide them in the management of their IT systems and networks. In any form of intervention that suits their operations best, DAVINCYS will take charge or help in carrying out the following activities:
- User technical support
- IT system administration;
- Move add and change management;
- Security management;
- Inventory management;
- Provisioning;
- Documentation management;
- Technology watch.
Some of our achievements
Enterprise working in the insurance brokerage sector
- Audit of the VDI Citrix and VMware platforms
- Implementation of recomemnded corrective action
- Optimization of user experience
- Take over of the systems management and user support responsabilities
International manufacturing company, multisite Canada and US.
- Audit of the virtual server and network environment
- Deployment of our online monitoring and incident management tools
- Take over of user technical support as well as IT systems and networks management
International pharmaceutical company, multisite Canada and US.
- Audit of the virtual server and network environment
- Deployment of our online monitoring and incident management tools
- Turnaround of IT operations and recovery from of long period of deficient management
- Complete take over of user technical support as well as IT systems and networks management
Insurance broker company with several offices across Canada
- In support of the company’s IT staff
- Implementation of a management framework based on best practices
- Deployment of our online monitoring and incident management
- Take over of level 3 technical support and system administration